FAQs

Frequently Asked Questions (FAQs)

Shipping & Delivery
Do you ship to my country?
Yes! We offer worldwide shipping to almost every country across the globe.

How much does shipping cost?
Shipping rates vary depending on your location and the shipping method selected at checkout. All prices and shipping fees are calculated and charged in US Dollars ($). You will see the exact shipping cost before finalizing your order.

How long will it take for my order to arrive?

Standard Shipping: Typically takes 7–15 business days depending on your country.

Expedited Shipping: Typically takes 3–7 business days.

Note: Delivery times may vary due to customs processing or local postal delays.

Orders & Payments
What currency do you use?
All prices on our website are listed and processed in US Dollars ($). If your local currency is different, your bank or credit card issuer will automatically convert the amount at their current exchange rate.

How can I change or cancel my order?
Because we process orders as quickly as possible to get them shipped to you, we can only make changes or cancellations within a very short window after the order is placed. Please contact us immediately at [email protected] with your order number, and we will do our best to help.

Product Information
How do Loop Earplugs work?
Loop Earplugs are designed to mimic the natural function of your ear canal. Instead of completely blocking out all sound, they use an acoustic channel and a specialized filter to reduce noise levels (decibels) while keeping speech and sound quality perfectly clear.

Which Loop model is right for me?
We offer different models based on your specific lifestyle needs:

Loop Experience: Best for live music, concerts, festivals, and events. They reduce volume while maintaining sound quality.

Loop Engage: Best for social gatherings, parenting, and noisy offices. They reduce background noise while allowing you to converse naturally without hearing your own voice echoing.

Loop Quiet: Best for sleeping, deep focus, and travel. Made entirely of soft silicone, they offer maximum noise reduction.

Are they comfortable for side-sleepers?
Yes! The Loop Quiet model is made entirely of flexible, soft silicone and features a flat profile, making them incredibly comfortable even if you sleep on your side.

Care & Maintenance
How do I clean my Loop Earplugs?
Keeping your Loops clean ensures they last a long time:

For silicone ear tips and the Loop shell, wipe them down with a damp cloth or a gentle, alcohol-free wipe.

Do not submerge models with acoustic filters (like Experience or Engage) completely under water.

Ensure they are completely dry before putting them back into their carry case.

Returns & Support
What is your return policy?
We want you to love your Loops! We offer a 100-day return policy. If you are not completely satisfied with your purchase, you can return them within 100 days of delivery for a refund.

How can I contact customer support?
We are always here to help. If you have any questions, concerns, or need assistance with an order, please reach out to our dedicated support team at [email protected].